Astral Horizon Labs

Official Piko legal pages:

Effective date: February 26, 2026

This Privacy Policy explains how Astral Horizon Labs L.L.C. ("Astral Horizon Labs", "we", "our", or "us") collects, uses, discloses, and protects information when you use Piko and related services (the "Service").

Astral Horizon Labs L.L.C. is responsible for legal, privacy, and compliance matters related to its products, including Piko.

1. Information We Collect

Depending on how you use the Service, we may collect:

Account and identity data: name, email address, phone number, business details, and login credentials.
Usage data: device data, IP address, browser/app metadata, log events, and interaction analytics.
Content data: messages, files, prompts, and other content you submit in the Service.
Transaction data: billing records and payment-related metadata (processed by payment providers).
Support data: messages and attachments shared with our support team.

2. WhatsApp and Meta-Related Data

If you connect WhatsApp Business features, we may process phone numbers, message metadata, delivery/status data, profile information, and message content required to provide messaging functionality.

We use this information solely to operate, secure, and improve messaging features, provide support, and comply with applicable law and platform requirements.

Your use of WhatsApp features may also be subject to Meta/WhatsApp terms and policies.

3. How We Use Information

Provide, maintain, and improve the Service.
Authenticate users and secure accounts.
Process requests, transactions, and customer support communications.
Monitor reliability, troubleshoot errors, and prevent abuse or fraud.
Meet legal, regulatory, and contractual obligations.
Send service-related notices and important operational updates.

4. Legal Bases (Where Applicable)

We process data based on one or more of the following grounds where required by law:

Performance of a contract with you.
Legitimate interests (for example, security and service improvement).
Compliance with legal obligations.
Your consent, where consent is required.

5. Sharing of Information

We do not sell personal data. We may share data with:

Infrastructure, analytics, and security vendors acting on our instructions.
Payment processors and communication providers.
Professional advisors (legal, tax, compliance) as needed.
Authorities when required by law or to protect rights, safety, and security.
A buyer/successor in the event of a merger, acquisition, or asset transfer.

6. Data Retention

We keep personal data only as long as necessary for the purposes described in this Policy, including legal, accounting, security, and dispute-resolution requirements.

Retention periods may vary by data type, account status, and legal obligations.

7. International Transfers

We may process and store data in countries other than your own. Where required, we apply appropriate safeguards for cross-border transfers.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

Access, correct, or delete personal data.
Object to or restrict certain processing.
Request portability of your data.
Withdraw consent where processing is based on consent.
Lodge a complaint with a data protection authority.

To exercise rights, contact us at [email protected].

9. Security

We apply reasonable technical and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

The Service is not directed to children under 13 (or higher minimum age required by local law), and we do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the Effective date and, when required, provide additional notice.

12. Contact

Astral Horizon Labs L.L.C.
Email: [email protected]

Privacy Policy

Company Information